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ご利用ガイド

ご注文からお届けまで

当店の器は全て一つ一つ手作りしているため、発色やサイズ、刷毛目のニュアンスなどに若干の個体差があります。掲載写真はサンプル品となりますので、ご注文の際は現物の写真をお送りし、ご確認いただいてから発送いたします。

 

ご注文からお届けまでの流れは以下の通りです。

  1. ご購入(クレジットカード:商品注文時に支払いが確定します。
    銀行振込:お振込先をメールでお知らせします。注文後7日以内にお支払いください)

  2. 現物の写真をメールにてお送りしますので、色の出方など、お好きなものをお選びいただき、ご連絡ください。

  3. 商品を発送いたします。(銀行振込の場合はご入金を確認次第)

​配送について

発送対応時間

11時〜16時(木曜、毎月最終水曜休み) 

在庫のあるものは、確定後3営業日以内に発送いたします。
お急ぎの場合などのご相談はお問い合わせフォーム、またはお電話(0846-22-5655)でお問い合わせください。

発送および問い合わせ対応などは、営業日のみとさせていただきます。定休日中のご注文とお問い合わせは、翌営業日以降に順次対応させていただきます。

配送日の指定

ご希望がある場合は、ご注文時にショッピングカートの備考欄にご記入ください。

配送希望日につきましては、注文日より7日目以降の日付でご指定いただけます。
離島へのお届けは、注文日より9日目以降の日付でご指定ください。
※注文日より15日以上先の配達日のご指定はお断りさせていただいております。

 

配送時間の指定

配送希望時間帯は、以下よりお選びいただけます。
※天候や交通事情、その他事情により、お客様のご希望通りにお届けできない場合がございます。

  • 午前中

  • 12時~14時

  • 14時~16時

  • 16時~18時

  • 18時~20時

  • 20時~21時

送料

商品代金の他に、地域別送料をご負担いただいております。

※1配送先につき、ご購入商品代金合計が 22,000円(税込)以上で送料無料となります。

​地域別送料:

中国・四国・九州・関西・東海・北陸 1000円

関東・信越 1200円

東北 1400円

北海道・沖縄 1600円

一部離島は別途料金

About pre-orders

For items that are not in stock, we accept pre-orders, although it will take some time. Please check the expected delivery time listed before placing your order. Once the product is completed and the exact delivery date and time is known, we will contact you in advance and ship it.

About gift wrapping

If you would like your item gift wrapped, please select "Gift Wrapping" and add it to your cart along with the item you are ordering. We will charge 330 yen per gift.

If you have multiple gifts to send to different recipients, please order gift wrapping for each recipient.

If you would like to have some of your multiple orders wrapped, or if you would like all items wrapped individually, please add the number of gift wrapping items you require to your cart and be sure to enter the details of your request in the "Comments" field.


*If there is no request for individual wrapping, we will generally wrap the items together and send them to you.

* If you are ordering as a gift, the invoice will not be included with the product but will be sent separately, so please also let us know the address to which the invoice should be sent.

プライバシーポリシー

プライバシーポリシー

Tokobo Fudo (hereinafter referred to as "our company") has established the following privacy policy (hereinafter referred to as "this policy") regarding the handling of privacy information in the services provided on this website (hereinafter referred to as "this service").

Article 1 (Privacy Information)
"Personal information" among privacy information refers to "personal information" as defined in the Personal Information Protection Act, which is information about a living individual that can identify a specific individual based on the name, date of birth, address, telephone number, contact details, and other descriptions contained in the information.
Among privacy information, "history information and characteristic information" refers to information other than "personal information" as defined above, such as the services used, products purchased, history of pages and advertisements viewed, search keywords used by users, date and time of use, method of use, usage environment, postal code, gender, occupation, age, user's IP address, cookie information, location information, and individual device identification information.

Article 2 (How privacy information is collected)
When a user registers for use, the Company may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, driver's license number, etc. In addition, the Company may collect transaction records containing personal information of the user made between the user and business partners, etc., and information regarding payments from the Company's business partners (including information providers, advertisers, ad delivery destinations, etc.; hereinafter referred to as "business partners").
Our company collects information about users, such as the services and software used, products purchased, history of pages and advertisements viewed, search keywords used, date and time of use, method of use, usage environment (including the communication status of the device in the case of use via a mobile device and various setting information at the time of use), IP address, cookie information, location information, individual device identification information, and other historical and characteristic information when users use our company's or our partner's services or view pages.

Article 3 (Purpose of collecting and using personal information)
The purposes for which we collect and use personal information are as follows:
(1) To display registration information such as name, address, contact information, and payment method, services used, products purchased, and their prices, etc., in order to allow users to view and modify their registration information and view their usage status. (2) To use contact information such as name and address in order to use email addresses to notify and contact users, and to send products to users or contact them as necessary. (3) To use information such as name, date of birth, address, telephone number, bank account number, credit card number, driver's license number, and delivery status of certified mail in order to verify the user's identity. (4) To use payment-related information such as the name and quantity of products purchased, the type, duration, and number of services used, the amount charged, name, address, bank account number, and credit card number in order to bill users. (5) To display information registered with our company on the input screen to allow users to easily input data, or to transfer the information to other services (including those provided by our business partners) at the user's instruction. (6) To use information that can identify individuals, such as the mode of use, name, and address, in order to reject users who have violated the terms of use of this service, such as by delaying payment or causing damage to a third party, or who attempt to use the service for fraudulent or improper purposes. (7) To use information necessary for our company to provide services to users, such as the content of inquiries and information regarding billing, as well as users' service usage status and contact information, in order to respond to inquiries from users. (8) For purposes incidental to the above purposes of use.

Article 4 (Provision of personal information to third parties)
We will not provide personal information to third parties without the prior consent of the user, except in the following cases, when permitted by the Personal Information Protection Act or other laws and regulations.

(1) When required by law (2) When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the consent of the person concerned (3) When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the consent of the person concerned (4) When it is necessary to cooperate with a national institution, local government, or a person commissioned by them in carrying out business prescribed by law, and obtaining the consent of the person concerned is likely to impede the performance of said business (5) When the following matters have been notified or publicized in advance The purpose of use includes provision to a third party Items of data provided to a third party Means or method of provision to a third party Suspension of provision of personal information to a third party at the request of the person concerned

Notwithstanding the provisions of the preceding paragraph, the following cases shall not apply to a third party.
(1) When the Company entrusts all or part of the handling of personal information to a third party within the scope necessary for the achievement of the purpose of use. (2) When personal information is provided in connection with business succession due to a merger or other reasons. (3) When personal information is used jointly with a specific party, the individual is notified in advance or made easily accessible to the individual of the fact, the items of personal information to be used jointly, the scope of the parties to use the information jointly, the purpose of use by the parties, and the name or title of the person responsible for managing the personal information.

Article 5 (Disclosure of Personal Information)
When a person requests disclosure of personal information, we will disclose it to that person without delay. However, if disclosure would fall under any of the following, we may not disclose all or part of the information, and if we decide not to disclose the information, we will notify that fact without delay. A fee of 1,000 yen will be charged for each disclosure of personal information.
(1) When there is a risk of harm to the life, body, property or other rights and interests of the individual or a third party
(2) When there is a risk of causing significant disruption to the proper performance of our business. (3) When there is a risk of violating other laws and regulations. Notwithstanding the provisions of the preceding paragraph, in principle, information other than personal information, such as history information and characteristic information, will not be disclosed.

Article 6 (Correction and Deletion of Personal Information)
If the personal information held by the Company about the User is incorrect, the User may request the Company to correct or delete the personal information in accordance with the procedures established by the Company.
If we receive a request from a user as described in the preceding paragraph and determine that it is necessary to comply with the request, we will correct or delete the personal information without delay and notify the user of this.

Article 7 (Suspension of use of personal information, etc.)
If the individual requests that the use of personal information be suspended or deleted (hereinafter referred to as "suspension of use, etc.") because the personal information is being handled beyond the scope of the purpose of use or has been obtained by illegal means, the Company will conduct the necessary investigation without delay, and based on the results, will suspend the use of the personal information and notify the individual to that effect. However, if suspending the use of personal information would be costly or it would be difficult to suspend the use, etc., and if alternative measures necessary to protect the rights and interests of the individual can be taken, the Company will take these alternative measures.

Article 8 (Changes to the Privacy Policy)
The contents of this policy may be changed without notifying users.
Unless otherwise specified by our company, the revised Privacy Policy will take effect from the time it is posted on this website.

Article 9 (Contact Information)
For inquiries regarding this policy, please contact the following office.

Address: 3-10-25 Honmachi, Takehara City, Hiroshima Prefecture, 725-0022
Email address: norikoiwakawa7@gmail.com

Tomoko Iwakawa, Representative Director of Ceramic Studio Fudo

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